Refund policy

At CRS Sportswear, every garment is custom-designed and manufactured to your specific requirements. As a result, our returns and refunds policy differs from that of standard retail products. Please read the following policy carefully before placing your order.

 

  1. Custom-Made Products: All CRS Sportswear products are made to order and produced according to your approved designs, colours, logos, sizing, and specifications. Due to the customised nature of our products, we are unable to accept returns, exchanges, or provide refunds for custom-made items. This includes, but is not limited to: Team uniforms, playing kits, training apparel Club merchandise, supporter wear, and personalised or branded products By approving your artwork and placing your order, you acknowledge that production will proceed based on the specifications provided.
  2. Change of Mind & Sizing: CRS Sportswear does not offer refunds, returns, or exchanges for: •Change of mind Incorrect sizes selected by the customer Incorrect quantities approved by the customer Design or artwork approved before production Minor colour variations that occur within normal manufacturing tolerances or due to differences in screen displays We strongly recommend reviewing our sizing guides and carefully checking all artwork, spelling, colours, logos, and order details before providing final approval. 
  3. Faulty or Defective Products: We take great pride in the quality of our products. If you believe an item has a manufacturing fault or defect, please notify us within 7 days of receiving your order. To assist with your claim, please provide: • • • Your order number A description of the issue Clear photographs showing the defect 1Where necessary, we may request the item be returned for inspection before determining the appropriate outcome. If a manufacturing defect is confirmed, CRS Sportswear may, at its discretion: •Repair the product Replace the affected item(s) Offer store credit Provide another remedy as required under Australian Consumer Law 4.
  4. Incorrect Orders: If we have supplied an incorrect product or made an error with your approved order, such as incorrect printing or manufacturing, please contact us as soon as possible. Once verified, we will rectify the issue promptly at no additional cost to you. This may include repairing, reprinting, or replacing the affected items. 
  5. Pre-Orders & Sale Items: Unless required by Australian Consumer Law, all pre-order and clearance or sale items are final. These items cannot be returned, exchanged, or refunded for change of mind or incorrect sizing.